SpinWheel's Promise: Your privacy matters deeply to us. This policy is written in plain, straightforward language so you always know exactly what happens with your data.
01What Information We Collect
Certain information is collected when you register and use SpinWheel. This falls into two categories – information you provide directly, and information collected automatically.
Information Provided Directly
| Data Type |
When It Is Collected |
Why It's Needed |
| Full Name |
At Registration |
Identity Verification (KYC) |
| Mobile Number |
At Registration |
OTP & Communications |
| Email Address |
At Registration |
Notifications & Recovery |
| Date of Birth |
At Registration |
Age Verification (18+) |
| National ID |
During KYC Verification |
Identity & Address Verification |
| Payment Details |
At the Time of Transaction |
Deposits & Withdrawals |
Automatically Collected Information
When you browse SpinWheel or play games, certain technical information is collected automatically.
- IP address – for approximate geolocation and fraud prevention.
- Device type and operating system – for technical support purposes.
- Browser information – to ensure compatibility.
- Session data – pages visited, time spent, and games played.
- Transaction history – for account security and dispute resolution.
02Purpose of Data Collection
SpinWheel only collects data for defined purposes. Collecting information without a clear reason goes against our policy.
- Account Management: Ensuring secure registration, login, and account protection.
- Identity Verification: KYC process for legal compliance and anti-money laundering purposes.
- Payment Processing: Ensuring safe and secure deposits and withdrawals.
- Customer Support: Fast, accurate resolution of your issues.
- Fraud Prevention: Detecting unauthorized access and suspicious activity.
- Personalised Experience: Showing games and offers tailored to your preferences.
03Data Retention & Security
SpinWheel's servers operate to the highest security standards. Your data is protected by multiple layers of security.
256-bit TLS Encryption
All data transfers take place over encrypted channels. The padlock icon in your browser means your connection is secure.
Secure Data Centers
Data is stored in ISO 27001 certified data centers with 24/7 physical and digital surveillance.
Limited Access Policy
Only authorized personnel can access specific data, and all access is logged.
Real-Time Threat Monitoring
Our AI-powered system monitors for suspicious activity around the clock and triggers instant alerts.
04Sharing Data with Third Parties
SpinWheel will never sell your data to advertisers or unknown third parties. However, there are limited circumstances in which data may be shared with third parties.
When data may be shared: With payment processors (bKash, Nagad), game providers, law enforcement agencies (under court order), and anti-fraud organizations. In each case, only the minimum necessary data is shared.
With Payment Processors
Transaction data is shared with payment processors to handle deposits and withdrawals. These providers operate under their own strict privacy policies.
With Game Providers
During an active game session, limited session data is transmitted to the provider's servers. No personally identifiable information is shared.
05Cookies & Tracking Technologies
SpinWheel uses cookies to enhance your experience. Cookies are small files stored in your browser.
- Essential Cookies: Used to maintain your login session and ensure account security. These cannot be disabled.
- Functional Cookies: Remembers your language preference and game settings. Can be disabled, though some features may not work as expected.
- Analytical Cookies: To understand which parts of the site are used most. Entirely optional.
Optional cookies can be disabled at any time through your browser settings.
06Your Data Rights
SpinWheel believes you should have full control over your own data. The following rights are yours.
👁️
Right to Access
The right to know what information we hold about you.
✏️
Right to Rectification
You can request corrections to any inaccurate or outdated information.
🗑️
Right to Erasure
You may request deletion of your data after your account is closed.
⛔
Right to Restrict Processing
You can request that your data be used only for specific, limited purposes.
📦
Right to Data Portability
You can request a copy of your data in a portable, machine-readable format.
📧
Right to Opt Out of Marketing
You can opt out of promotional emails and SMS at any time.
How to Exercise Your Rights: Email us at privacy@spinwheel.onl or reach out via live chat. We typically respond within 30 business days.
07Children's Privacy
SpinWheel is an adults-only platform. We do not knowingly collect personal information from anyone under the age of 18. If a user registers with a false age and is later identified, all their data will be deleted immediately.
08Data Retention Policy
SpinWheel never holds your data longer than necessary.
- Active account data: retained for as long as your account remains active.
- Transaction records: retained for up to 7 years as required by law.
- After account closure: personal data is deleted within 6 months.
- Cookie data: session cookies are cleared as soon as you close your browser.
09Privacy Policy Updates
SpinWheel may update this privacy policy from time to time. You will be notified at your registered email address at least 14 days before any significant changes take effect. Continued use of the platform after any update constitutes acceptance of the revised policy.
10Contact Us
For any privacy-related questions, complaints, or requests, don't hesitate to get in touch with us.
Privacy Email
privacy@spinwheel.onl
General Support
support@spinwheel.onl
Response Time
Within 30 business days